one win Terms & Conditions — Know Your Rights Before You Play

1 .1 By accessing or using the one win platform in any capacity — whether as a registered player, a guest browser, or through any affiliated application — you confirm your unconditional acceptance of these Terms & Conditions, our Privacy Policy, and any additional rules or guidelines published on the one win platform from time to time.

1.2 These Terms apply to all users of the one win platform, including players accessing the site from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other locations within the Philippines where access to the platform is permitted by applicable law.

1.3 one win reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the platform following the publication of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2.1 To register and maintain an account on one win, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine law governing participation in casino-style gambling activities.
• You must be a natural person — corporate entities, trusts, and other legal entities are not permitted to hold player accounts.
• You must be legally permitted to participate in online gambling activities under the laws applicable to your jurisdiction of residence.
• You must not be a current employee, contractor, director, officer, or agent of one win, nor an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the one win platform or any affiliated platform.
• You must not be acting on behalf of any third party when registering or operating your one win account.

2.2 one win reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within the timeframe specified by one win may result in account suspension and withholding of pending withdrawals pending completion of verification.

3.1 To access the full range of one win services, you must register a player account by providing accurate, complete, and current information as requested during the registration process. You agree to maintain and promptly update your account information to keep it accurate and current at all times.

3.2 Each individual is permitted to hold only one (1) active account on the one win platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms.

3.3 You are solely responsible for maintaining the confidentiality of your one win login credentials, including your username and password. You must not share your account credentials with any other person. one win will not be liable for any loss or damage arising from your failure to maintain the security of your account.

3.4 You must notify one win immediately if you become aware of or suspect any unauthorized access to or use of your one win account. one win reserves the right to suspend any account pending investigation of suspected unauthorized access.

3.5 one win reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such refusal.

4.1 one win accepts deposits and processes withdrawals in Philippine Peso (₱) via the following supported payment methods: GCash, PayMaya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits.

4.2 All deposits must originate from a payment account registered in your own name. one win does not accept deposits from third-party payment sources. Any deposit identified as originating from a third-party source may be reversed and the associated account suspended pending investigation.

4.3 Withdrawal requests will be processed only to a verified payment method registered in the account holder's name. one win does not process withdrawals to third-party accounts under any circumstances.

4.4 one win aims to process approved withdrawal requests within the following timeframes:

• GCash / PayMaya: Typically within 5 minutes of approval during business hours.
• BPI / BDO / Metrobank: Within 1–3 banking business days, subject to the receiving bank's processing schedule.

4.5 one win reserves the right to conduct additional security and verification checks before processing any withdrawal request. Withdrawal processing times may be extended during such reviews. one win will not be liable for delays caused by third-party payment processors or banking institutions.

4.6 Minimum and maximum deposit and withdrawal limits apply and are published on the one win platform. These limits are subject to change at one win's discretion with reasonable notice to players.

5.1 one win offers various bonuses and promotional offers to eligible players from time to time, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and VIP rewards. All bonuses and promotions are subject to specific terms and conditions published alongside each offer.

5.2 Unless otherwise stated in the specific promotion terms, the following general bonus conditions apply to all one win bonuses:

• Bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.
• Wagering requirements must be completed within the validity period specified for each bonus. Bonuses that expire before wagering requirements are met will be forfeited.
• one win reserves the right to determine which games contribute to wagering requirements and at what percentage. Live casino games and certain table games may contribute at a reduced rate or not at all.
• Bonuses are non-transferable and may not be exchanged for cash except where explicitly stated.
• Only one bonus may be active at a time unless otherwise specified by one win.

5.3 one win reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. In the event of any dispute regarding bonus terms, one win's decision shall be final and binding.

5.4 Any attempt to abuse, exploit, or manipulate bonus offers — including but not limited to the use of multiple accounts, coordinated betting strategies designed to circumvent wagering requirements, or any other form of bonus abuse — will result in the immediate cancellation of all bonuses and may result in permanent account closure.

6.1 All games available on the one win platform are governed by individual game rules published within each game interface. In the event of any conflict between these Terms and specific game rules, the specific game rules shall prevail with respect to that game.

6.2 All games on the one win platform that use Random Number Generator (RNG) technology are certified by independent testing laboratories to ensure fairness and randomness of outcomes. one win does not manipulate game outcomes in any way.

6.3 In the event of a technical malfunction, disconnection, or system error during gameplay, one win reserves the right to void the affected game round and refund the wager to the player's account. one win will not be liable for any losses claimed to result from technical issues beyond its reasonable control.

6.4 Players are expected to conduct themselves in a fair and honest manner at all times. Any attempt to cheat, collude with other players, use automated betting software, exploit software bugs, or otherwise gain an unfair advantage is strictly prohibited and will result in immediate account suspension and forfeiture of all funds.

7.1 The following conduct is strictly prohibited on the one win platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of account balance, and referral to appropriate law enforcement or regulatory authorities:

• Registering more than one account on the one win platform.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using the platform if you are under 21 years of age or are legally prohibited from gambling in your jurisdiction.
• Attempting to launder money or use the platform for any illegal financial activity.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform.
• Exploiting software bugs, errors, or vulnerabilities in the platform for financial gain.
• Engaging in any form of collusion, match-fixing, or coordinated play designed to manipulate game outcomes.
• Harassing, threatening, or abusing one win staff, support agents, or other players.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the one win platform or its underlying software.
• Using a VPN, proxy, or other means to circumvent geographic restrictions or disguise your true location.

8.1 All content on the one win platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the platform — is the property of one win or its content suppliers and is protected by applicable intellectual property laws.

8.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the one win platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any content on the platform.

8.3 The one win name, logo, and all related marks are trademarks of one win. You may not use any one win trademark, trade name, or logo without the prior written consent of one win.

9.1 one win collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the one win platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

9.2 one win implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is 100% secure, and one win cannot guarantee absolute security of your data.

9.3 one win will not sell, rent, or otherwise disclose your personal data to third parties except as required by law, as necessary to process your transactions, or as described in the Privacy Policy.

9.4 For full details on how one win collects, uses, and protects your personal information, please review our Privacy Policy.

10.1 one win is committed to promoting responsible gambling and providing a safe gaming environment for all players. Gambling should be an enjoyable form of entertainment — not a way to generate income or escape personal problems.

10.2 one win provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Self-Exclusion: Temporarily or permanently exclude yourself from the one win platform if you feel your gambling is becoming problematic.
• Reality Checks: Receive periodic notifications reminding you of the time and amount spent during your gaming session.

10.3 If you believe you or someone you know may have a gambling problem, we strongly encourage you to seek help. Please visit our Responsible Gaming page for more information and support resources available in the Philippines.

11.1 To the fullest extent permitted by applicable law, one win, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the one win platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

11.2 one win's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you to your one win account in the thirty (30) days immediately preceding the event giving rise to the claim.

11.3 one win does not warrant that the platform will be available at all times, free from errors, or free from viruses or other harmful components. one win will not be liable for any losses arising from platform downtime, technical errors, or interruptions to service.

11.4 Gambling involves financial risk. You acknowledge that you may lose some or all of the funds you deposit and wager on the one win platform. one win is not responsible for any financial losses you incur through your use of the platform.

12.1 one win reserves the right to suspend, restrict, or permanently close any player account at any time and for any reason, including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification within the required timeframe.
• Provision of false or misleading information during registration or verification.
• Suspected bonus abuse or exploitation of promotional offers.
• Receipt of a self-exclusion request from the account holder.
• Regulatory requirements or instructions from competent authorities.

12.2 You may close your one win account at any time by contacting our customer support team. Upon account closure, any remaining balance (after deduction of any applicable bonus amounts subject to forfeiture) will be returned to you via your verified payment method, subject to completion of any outstanding verification requirements.

12.3 In cases where an account is closed due to a breach of these Terms, one win reserves the right to withhold any balance in the account pending investigation. Where fraud or illegal activity is confirmed, the balance may be forfeited in its entirety.

13.1 one win reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, one win will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

13.2 Your continued use of the one win platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the platform and may request account closure.

13.3 The most current version of these Terms will always be available at https://one-win.app/terms-conditions. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.

14.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

14.2 Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to one win's customer support team for informal resolution. one win will endeavor to resolve all disputes within fourteen (14) business days of receiving a formal written complaint.

14.3 If a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

14.4 Notwithstanding the foregoing, one win reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights or confidential information.

15.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions or the one win platform, please contact our customer support team. Our support agents are available 24 hours a day, 7 days a week, and are fluent in both English and Filipino.

15.2 You may reach the one win support team via the following channel:

15.3 For responsible gaming support, self-exclusion requests, or account limit adjustments, please contact our dedicated responsible gaming team through the same support channel and indicate the nature of your request in your message.

15.4 one win's registered business address and full corporate details are available upon request to verified account holders for the purpose of formal legal correspondence.